Mad Scientist Technologies

We provide remote support* to help you resolve your computer troubles without the need to travel your location. By using our remote support you get your computer fixed fast and you save money†.

How it Works

1. Call or Contact us to setup a Remote Session

2. One of our technicians will walk you through the steps to install our remote support client

3. Then our technician will resolve your problem, while you watch and ask questions, or you can go do other things

Download Client

Download
Remote Support Agent

Requirements

• Broadband Internet Connection (~500 Kbps or Faster)
  i.e. Fiber, Cable, DSL, Satellite, etc

• Internet Connection must be working on Remote Devices

• Supported Operating Systems/Platforms:

  • Windows

    • Windows 11, Windows 10, Windows 8, Windows 7

  • macOS/Mac OS X

    • Any macOS, Mac OS X 10.7 (Lion)+

  • Linux (most distros)

    • Desktop (X.org, Wayland) / CLI via SSH

    • Ubuntu/Debian Based, RedHat/Fedora Based

  • Other Platform Remote Support available, but additional setup is required

Notice/Small Print

* : Remote support can only resolve software and some hardware issues, e.g. general support, installing software, remove spyware/virus, software issues, etc. Remote support is not a good fit to resolve physical hardware issues, that requires physical access to the device. Please note, some hardware problems are software related.

† : If remote support does not resolve the issue, and requires on premises support, the remote support fee will be included in the final invoice.