If you have an Bose SoundLink Wireless Mobile Speaker and you are having problems connecting a previous paired device or even connecting to the SoundLink Speaker. Try resetting the Speaker with the following steps.
To reset the Bose SoundLink Speaker:
- On the speaker, press and hold the Mute button for 10-12 seconds or until the LED Indicators Flash
- The speaker should now be powered off, now press the Power button to power the speaker back on.
- Now, try connecting your Bluetooth device to the Bose SoundLink Wireless Speaker.
If the above steps did not work, please visit Bose Product Support for more helpful troubleshooting steps.
Please note: The above steps are included in the users manual for the product however, the steps are located under the troubleshooting section for poor audio quality.
Update: November 2012
If you have tried the above steps, and your Bluetooth device is still unable to connect to the Bose SoundLink Speaker, you may need to clear the Bluetooth pairing settings for the Bose SoundLink Speaker – on the device(s) you are attempting to pair the speaker with. For example, if you can not get the speaker to pair with your iPhone, you need to delete the pairing entry on the iPhone and then re-pair the speaker to the iPhone.
Since the number of devices that have Bluetooth capabilities, the particular steps to delete or un-pair a device is outside the scope of this article.
Update: Flashing Red Battery Light (January 2015)
If your Bose SoundLink Wireless Mobile Speaker’s battery indicator is flashing red, this usually means the battery has less than 20% charge, or the speaker’s battery is in battery protection mode – and is need of charging.
Battery Protection Mode
The Bose Soundlink Speaker will enter into Battery Protection mode after 24 days, if the unit is not used and/or charged during this period of time.
To resolved both of these issues is to connect your Bose SoundLink Speaker to it AC Adapter for a minimum of 4 hours of continuous charging before attempting to use the speaker.
However in some cases, the battery in your SoundLink may be defective or has reach the end of its useful life and would need to be replace. If you have attempted the above tips multiple times, you may want to contact Bose Technical Support for additional support.
Update: September 29, 2018 – SoundLink Speakers without Mute Button
Notice – This has not been tested on actual hardware.
If you have a new SoundLink Speaker that does not have a mute button as described above, you can reset the list of paired devices on your SoundLink Speaker by following the below steps.
Note: This process will clear all previously connected devices from the speaker’s memory. Any previously connected devices will need to be re-paired with the speaker, before they will work.
- Press and Hold the Bluetooth Button for 10 Seconds, until you hear “Bluetooth Device List Cleared” and the Bluetooth Light is blinking Blue.
- Delete or Forget the entry for the Speaker from your device.
- Now attempt to pair your device with the Speaker.
These steps should work on Bose’s more current lineup of portable speakers including:
- SoundLink Color Bluetooth Speaker II
- SoundLink Micro Bluetooth Speaker
- SoundLink Revolve+