Instructions is a collaborative presentation software available from LogMeIn, however it can be used to resolve computer problems remotely – without permanently installing any software. The following steps will allow a technician to remotely control your computer. So lets get started by following the steps below.


  • Working Web Browser (Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, etc)
  • Working Broadband Internet Connection*
  • The ability to access websites via your web browser

Setting Up a Temporary Remote Connection

  1. Important: Please Contact our office to schedule an appointment before going through these steps.
  2. Open your Internet Browser (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc) and enter into your address bar “” and press enter.
  3. On the page that loads, click the orange share button – as illustrated in the graphic below.

    Fig 1: Click the Share Button

  4. On Internet Explorer, the application will automatically download and install, if this occurred please jump to the next step.
    Firefox, Chrome, or Safari Browsers: If you are using one of these browsers you will need to download and run the program manually, as demonstrated below.

    Fig 2A: Click the Save File button to save the file

    Fig 2B: Double Click the Join.Me Application from your Download Manager (Firefox Pictured)

    Fig 2C: Click the 'Run' button to start

  5. Once is running a small black and orange window will appear at the top center of your screen, as illustrated below (fig 3). Now please tell your technician the nine-digit code that appears in that window as illustrated in figure 4 below.

    Fig 3: The Application Window

    Fig 4: Please Tell Your Technician the Number in the red box

  6. Now, you need to wait for the technician to connect to your computer, this may take a moment depending on your Internet connection speed.
  7. Once the technician has connected, you will receive a notice that the technician is requesting control of your computer – as illustrated in figure 5. Please click “Yes” so the technician may remotely control your computer.

    Please Click "Yes," So the Technician May Control Your Computer

  8. The Technician now has remote control of your computer and can resolve your computer problems..

Disconnecting Temporary Remote Connection

To disconnect from, click the “X” in the upper right corner of the application window. Then you will be ask if you are sure you want to close When closing, you will be asked if you want to keep on your computer. If you do not wish to keep on your computer, uncheck the checkmark next to “Keep on my Desktop” before clicking “Exit” to close the application.

Fig 6: To remove, remove the checkmark before clicking exit

  • * This service works best with a Internet connection of 384Kbps or higher, but has been done across dial-up.

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