Mad Scientist Technologies

Remote Support Client

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Remote Support Agent

Support Tools

Common Malware, Virus, Threat Hunting/Removal

• Malwarebytes∞ – Spyware Removal Tool
• Microsoft Safety Scanner – Spyware Removal Tool
  Valid for only ten days after download
• SuperAntiSpyware – Spyware Removal Tool
  May cause Windows to fail to boot correctly, use at your own risk!
• Hijack This! – Advance Manual Spyware Removal Tool
• Sophos Anti-Rootkit∞ – Free rootkit detection and removal tool
• TDSSKiller – TDSS Rootkit Removal Tool
• Process Explorer – Advance Task Manager for Windows (Windows Vista and Prior)
• ESET Online Virus Scanner – Scan your computer for viruses for free
• TeamViewer – Quick Support – Remote Support Client
• TeamViewer – Full Client – Full Remote Support Client
• Google Chrome: Software Removal Tool – Cleans up Google Chrome
• Technicians’ Software Tools

Networking Tools

Test or research networking problems

• FAST.com – Speed Test by Netflix
• Speedtest.net – Test the Speed of your Internet Connection
• Bufferbloat Test – Connection Quality Test
• GRC DNS Perf – Test Connection to DNS Servers (App)
• DNS Speedtest.online – Test Connection to DNS Servers (Web)
• mtr – Advance Trace Route
• ARIN Whois – IP/ASN Whois
• ICANN Lookup – Domain Name/IP/ASN Lookup

Antivirus / Endpoint Protection

If you are using Windows 10 or Windows 11, just use the built-in Microsoft Defender. It’s good enough for most people.

• Microsoft Defender – Windows’ Builtin Threat Protection, included in Modern version of Windows
• ESET Smart Security Premium – Our Recommended Home or Small Business User’s Threat Protection
• BitDefender Free – Free and Simple Antivirus

Hardware Testing

Test and Stress Systems for problems

• Benchmark/System Stress Tools – Advance Users
• Memtest86+ – Test/Stress System Memory, BIOS/UEFI (Free/Open Source)
• PassMark’s Memtest86 – Test/Stress System Memory, UEFI Only (Freemium/Reporting)
• SeaTools : DOS – Test Spinning Hard Drives
  WARNING: DATA LOSS/DAMAGE IS POSSIBLE! Backup Data FIRST!

System Assessment

Research systems hardware and software

• Belarc Advisor – Free Personal PC Audit Tool
• Faronics System Profiler – System Audit Tool

Recommended Software

Some recommended and common software for most people

Web Browsers

• Google Chrome – ⭐Most Popular Web Browser
• Mozilla Firefox – 🔏 Privacy Focused Web Browser
• Microsoft Edge – Microsoft Default Web Browser, based on Google Chrome *
• Vivaldi – Privacy & Customization Focused Web Browser
• Apple Safari – Only on macOS

Suggested Browser Extensions

uBlock Origin
Blocks Advertisements and Potentially Unwanted Programs (PuPs/Spyware)

• Google Chrome • (Lite)
• Firefox
• Microsoft Edge • Microsoft Edge (Lite)

Common Applications

• Adobe Reader ∞ †
• Apple iTunes
• Apple Quicktime Not Recommended for Windows
• VLC Player – Plays anything
• 7zip – Archive Utility (zip, rar, tar, etc)

Common Windows Store Apps

• Microsoft Scan
• Microsoft AVC Encoder Video Extension
• Microsoft AV1 Video Extension
• Microsoft HEIF Image Extension
• Microsoft HEVC Video Extension from Device Manufacturer
• Microsoft VP9 Video Extension
• Microsoft MPEG-2 Video Extension
• Microsoft WebP Image Extension
• Microsoft Raw Image Extension
• Microsoft PowerToys – for Power Users / Advance Users

Less Common Software

• LocalSend – AirDrop for Windows/Linux/Mac (App)
• PairDrop – AirDrop (Web)
• Sun/Oracle Java

Website Support Tools

• Filezilla Client – Simple FTP Client (Windows/Mac/Linux)
• PuTTY – Terminal (SSH, Telnet, Serial, rlogin, etc)