Mad Scientist Technologies

Remote Support Client

Download
Remote Support Agent

Support Tools

• Malwarebytes∞ – Spyware Removal Tool
  File size: 2.0-201 MB
• Microsoft Safety Scanner -Spyware Removal Tool
  Valid for only ten days after download
  File size: 116 MB
• SuperAntiSpyware – Spyware Removal Tool
  May cause Windows to fail to boot correctly, use at your own risk!
  File size: 174.1 MB
• Hijack This! – Advance Spyware Removal Tool
  File size: 400 KB
• Sophos Anti-Rootkit∞ – Free rootkit detection and removal tool
  File Size: 1.3 MB
• TDSSKiller – TDSS Rootkit Removal Tool
  File Size: 1.4 MB
• Process Explorer – Advance Task Manager for Windows
  File size: 3.5 MB
• ESET Online Virus Scanner – Scan your computer for viruses for free
• FAST.com – Speed Test by Netflix
• Speedtest.net – Test the Speed of your Internet Connection
• Bufferbloat Test – Connection Quality Test
• TeamViewer – Quick Support – Remote Support Client
• TeamViewer – Full Client – Full Remote Support Client
• Google Chrome: Software Removal Tool – Cleans up Google Chrome
• Technicians’ Software Tools

Free Antivirus Programs

If you’re using Windows 10/11, just use the built-in Microsoft Defender. It’s good enough for most people.

• Bit Defender Free – Free and Simple Antivirus
• Microsoft Windows Defender – Free Windows Antivirus and Antispyware (Built-in to Windows 8/10/11)
• ClamWin – Free Windows Antivirus
  Notice: ClamWin Free Antivirus does not include an on-access real-time scanner!

Hardware Testing

• Memtest86+ – Test your system memory
• SeaTools : DOS – Test your hard disk drive
  WARNING: DATA LOSS IS POSSIBLE!
• Benchmark/System Stress Tools

Hardware Assessment

• Belarc Advisor – Free Personal PC Audit Tool
  File size: 1.03 MB
• Faronics System Profiler – System Audit Tool
  File size: 1 MB

Recommended Software

• Web Browsers

  • Google Chrome – Most Popular
  • Mozilla Firefox – Privacy Focused
  • Microsoft Edge – Microsoft Default Browser based on Google Chrome*
  • Vivaldi – Privacy & Customization Focused
  • Apple Safari – for macOS Only

  • Suggested Browser Extensions

    • uBlock Origin
      Blocks Advertisements and Potentially Unwanted Programs (PuPs/Spyware)
      • Google Chrome
      • Google Chrome (Lite)
      • Firefox
      • Microsoft Edge
      • Microsoft Edge (Lite)

• Common Applications & Plugins

  • Common Applications

    • Adobe Reader ∞ †
    • Apple iTunes
    • Apple Quicktime Not Recommended for Windows
    • VLC Player – Plays anything
    • 7zip – Archive Utility (zip, rar, tar, etc)

  • Uncommon Plugins

    • Sun Java Runtime Environment

Website Support Tools

• Filezilla FTP Client – A Free and Simple FTP Application for Windows, Mac OS X, & Linux
• PuTTY – Terminal

* Microsoft Edge is based on Chromium which is the basis of Google Chrome. Edge does not and is not Microsoft Internet Explorer. Please do not use Microsoft Internet Explorer, it is unsafe and no longer updated/supported.