Q: Reset Bose SoundLink Wireless Mobile Speaker

If you have an Bose SoundLink Wireless Mobile Speaker and you are having problems connecting a previous paired device or even connecting to the SoundLink Speaker. Try resetting the Speaker with the following steps.

To reset the Bose SoundLink Speaker:

  1. On the speaker, press and hold the Mute button for 10-12 seconds or until the LED Indicators Flash
  2. The speaker should now be powered off, now press the Power button to power the speaker back on.
  3. Now, try connecting your Bluetooth device to the Bose SoundLink Wireless Speaker.

If the above steps did not work, please visit Bose Product Support for more helpful troubleshooting steps.

Please note: The above steps are included in the users manual for the product however, the steps are located under the troubleshooting section for poor audio quality.

Update: November 2012

If you have tried the above steps, and your Bluetooth device is still unable to connect to the Bose SoundLink Speaker, you may need to clear the Bluetooth pairing settings for the Bose SoundLink Speaker – on the device(s) you are attempting to pair the speaker with. For example, if you can not get the speaker to pair with your iPhone, you need to delete the pairing entry on the iPhone and then re-pair the speaker to the iPhone.

Since the number of devices that have Bluetooth capabilities, the particular steps to delete or un-pair a device is outside the scope of this article.

Update: Flashing Red Battery Light (January 2015)

If your Bose SoundLink Wireless Mobile Speaker’s battery indicator is flashing red, this usually means the battery has less than 20% charge, or the speaker’s battery is in battery protection mode – and is need of charging.

Battery Protection Mode

The Bose Soundlink Speaker will enter into Battery Protection mode after 24 days, if the unit is not used and/or charged during this period of time.

To resolved both of these issues is to connect your Bose SoundLink Speaker to it AC Adapter for a minimum of 4 hours of continuous charging before attempting to use the speaker.

However in some cases, the battery in your SoundLink may be defective or has reach the end of its useful life and would need to be replace. If you have attempted the above tips multiple times, you may want to contact Bose Technical Support for additional support.

Last updated on


  1. Tad says:

    Thank you! This worked for me! Very much appreciated!

  2. Xim says:

    This also worked for me! Thank you so much

  3. JB says:

    Thanks mate, you saved my day ;-) cheers

  4. B. says:

    Worked perfectly! Thank you :)

  5. James says:

    Thank you! Thank you! Thank you!!!! This worked… they should consider putting this in the actual manual that came with the speaker!!!!

  6. Thank You! says:

    I had been unscrewing the leather cover and removing the battery to accomplish this, but this is so much quicker.

    Bose, why on earth is this not documented…

  7. Jacalyn says:

    Deep thought! Thanks for contributing.

  8. Big Balla says:

    Fucking epic bro! You saved the year. Cheers

  9. Mark says:

    Thank you! Was regretting having to send unit back to Bose.

  10. CCQFS says:

    Super, I am happy again with Bose!!!

  11. Mary says:

    Thank you so much! Why is this not in the manual? I was getting ready to send my speaker back to BOSE.

  12. Robert says:

    Thank you. My girlfriend is convinced I am the hero of the week.

  13. Carlos says:

    Gracias desde Colombia que buena ayuda

  14. Tyler says:

    This fixes the problem when trying to pair devices and the “Bose SoundLin” is what is being displayed on your bluetooth screen.

    Thanks for the Help.

  15. Justin says:

    Worked for me. Thank You!

  16. Garreth says:

    Your a freaking lifesaver. I was starting to get pissed and much more I think I would have just smashed it. Stupid bluetooth light was just blinking fast as crap and wouldn’t stop. Could see it in my devices just not connect to it. This worked though so thank so much!!!

  17. Dan says:

    Thanks, that was really helpful!! I appreciate your info.

  18. Dan says:

    Thanks, that was really helpful!! I appreciate your info. You rock man!

  19. Doug says:

    Thank you very much. 12 seconds later and my SoundLink is back in operation.

  20. Gene O'Brien says:

    Thanks, worked like a charm!

  21. piroman60 says:

    It simply WORKS !!!

  22. Ellen says:

    Thanks for posting this. Completely resolved my problem.

  23. Bill M says:

    Thanks…I was racking my brain trying to get my Bose to work as it just all of the sudden would not connect. I tried resetting the memory by holding down the Bluetooth button and also deleting and re-adding the Bluetooth link to my device, but nothing worked except this solution. Bose should put this in the Bluetooth troubleshoot section…I searched and could not find it. Thank you.

  24. Walew says:

    When I power my soundlink on it gets stuck in “pairing mode”. The Bluetooth light continually blinks and the message on my iPhone is make sure device is powered on. I have reset my soundlink several times. No luck. I have removed the battery several times, no luck. ..????

  25. Liz D says:

    It worked!!! Thanks

  26. trikke says:

    Been trying for 1 full hour repeating a useless procedure from the manual.
    Executed your advice and …. it works again.Saved my holiday.
    10 days without music would have killed my eargrease.

  27. John W says:

    Thanks, mine went into never never land and i was afraid i would have to snd
    It to bose.

    This should be in the manual.

  28. Daryl Wright says:

    Thanks!! I have been working on this for days.

  29. CARLOS R says:


  30. Christopher says:

    No surprise. This worked like a charm.

    Instead of manuals, there should just be websites like this that companies like BOSE gives their documentation that users add additional help. They can also later add to these ‘live’ help document blogs. “HD-Blogs.”

  31. Ceebobo says:

    Worked like magic, though a day late to find tis forum. You wonder the why Bose doesn’t have this in the troubleshot section.

  32. Ceebobo says:

    Worked like magic, though a day late to find this forum. You wonder the why Bose doesn’t have this in the troubleshoot section.

  33. Dirk says:

    Posting solutions like a CHAMP! Thank you! No thanks to Bose for leaving this out of their manual.

  34. Greg says:

    Thanks! Worked just like everybody else said.

  35. elizabeth swaffer says:

    Thanks ;) you save me almost kill my son ;) (joke)

  36. Chris says:

    Life saver…knew there was a solution but couldn’t work it out,
    thank you

  37. Marcelo says:

    parabéns,vc salvou a minha apresentação da casacor Matogrosso 2012,obrigado!!!!

  38. brian says:

    hmmm… have tryed 10 times now still won’t connect ..

  39. robert says:

    Thanks worked great!

  40. john says:

    thanx much….solved my problem..

  41. ca says:

    Thanks. Solved my problem.

  42. wim says:

    The first couple of times this worked for me, but right now, it doesn’t work anymore.
    Anyone some advice?

  43. Aziz bahar says:

    Big up to you bro u smashed it i use to wait until te battery goes flat to be able to pair it again and that could take a while before it does so thanksssssss

  44. Quattro Mike says:

    Thanks for this too, use it at work and fills the room, well it did until I was not able to connect…whew?!?@@?@!?@?!@ great help MSt

  45. Isabel says:

    I have a problem to connect my device in the soundlink wireless speaker. The bluetooth is blinking all the time. I tried to reset and still the Bluetooth is blinking. Could somebody have an idea how can I have my soundlink wireless work????

    Thanks a lot,


    • Diana says:

      That is my problem too!! Very aggervating! I held down the mute button and did that step to reset. That doesn’t work for this problem. My Iphone 4s and speaker are trying to pair nonstop but can’t!!

  46. Ana says:

    Thank you!!!!!!!!! it worked, just made me happy:)

  47. Karen says:

    Yes, it worked for me and I was getting desperate – thanks heaps :-)

  48. fredrik says:

    Thanks!! You made my day!!! Why didn’t Bose put this advice in the manual!!!

  49. Ivorie says:

    Thanks a lot!!! I thought I broke it lol

  50. Erica says:

    Amazing!! Thank you so much!!

  51. Tony says:

    Everytime I try to connect a different device to the soundlink I have this problem. Supposedly it is meant to connect to eight devices but I have foun that you get one and then you need to reset if you wish to use another. Another exanple of BOSE hype. Disappointed.

    • Becky says:

      I have problems pairing with multiple devices too. I don’t know if it’s Bose’s fault or a flaw with Bluetooth itself, but it’s quite irritating. When we first got the speaker, we paired by boyfriend’s HTC phone, my iphone 4 and an old ipod touch to it. Now we only use the itouch because the speaker has such problems switching devices. Sometimes the speaker won’t even pick up music from the itouch even if that was the last device used. This seems to happen mostly if we shut the music off on the paired device rather than on the speaker itself.

  52. Chanh Nguyen says:

    I have now two Bose Sounklink Wireless and one IPad 2; I opened Bluetooth and hear music I can hear two boses at the same time like Stereo right side & left side . Thank .Chanh.

    • shahab says:

      Hi Chanh, I already tried to connect 2 speakers with my Iphone 5S, the Iphone can detect both speakers, but it only can play one speakers at a time. When i search the web bout this i found this: copy from the apple website about pairing 2 speakers:
      “The Bose Sound Link Mini does not support “multiplay”. However both the Jambox Mini and the UE Boom do. Very easy to pair the speakers to each other and listen to a single source. The Sound Link also does not charge via a standard micro usb and does not include speaker phone capability. However, having used all 3 devices the Bose provides great sound.”
      “Unfortunately not with bluetooth. The only option would be the AUX in on both SoundLink Mini’s and using a splitter off your single device.”
      i just want to know how do you pair both speakers and play two bose’s at the same time like stereo right side & left side..
      Would really need your advice on this..

  53. Roger says:

    Many many thanks I would never have found the answer if you hadn’t bothered to put this on the web

  54. Jon says:

    Thanks, it worked!

  55. Ahmed says:

    Thanks a lot you saved me time & money .

  56. Alex says:

    Something else you can try is resetting the Bluetooth on the Soundlink by holding the Bluetooth button down for ten seconds till it beeps, as we couldn’t’ get the iPhone 5 to connect at all till we did this. And since then clearing the pairing on the phone is still required and often have to reset Bluetooth:(

    Same as Tony – with four phones in the family (iPhone 4, 5, a HTC and Blackberry) yes they all work one at a time, but resetting each time is NOT IN THE MANUAL…..”can pair up to SIX bluetooth devices” is….

    Tried to do the Software Update, on two computers (Macbook Air and HP Laptop) both hung for 30 minutes :(

    Will be calling Bose during the week to see if this can be sorted

    Apart from the above, Bluetooth is surprising pretty stable, with only the odd hiccup plus a very good sounding device that pumps out clearer and louder than our Tivoli Audio iSongbook

    • RM says:

      Thank you Alex! Two trips to Apple and they couldn’t help us with the I phone 5/Bose connection. This worked !!!

    • vel says:

      Hey Alex,

      I’m having the same issue while trying to update via the software hung for 30min. Did you find a solution?

      I’m also having a issue while playing, the speaker resets after a while, sometime it plays find, sometime every two min.

  57. Mina says:

    Why does Bose or iOS not tell us this little secret to make the pairing thank you for your help who ever discovered how to fix the problem I was fighting 6 hours trying to pair and thought my device had malfunctioned

  58. Russell says:

    you aint so mad. Good on you

  59. Janne says:

    Have done all those things and still unable to connect Bose to even a single computer. Have tried Win XP, Win Vista, Win 7… none of those connects to Bose. Still for example iPad, iPod and Nokia Symbian phone all connected without any problems. I am not satisfied with Bose after this experience… This expensive product should work better. Dissatisfied customer.

    • shahab says:

      Hi Janne, hope this will help with your connection problem:
      Cannot pair the speaker with my
      Bluetooth device
      • Make sure your speaker is discoverable. Press the Bluetooth button until the Bluetooth indicator slowly
      blinks blue.
      • Make sure the Bluetooth capability of your Bluetooth device is turned on.
      • Make sure you select “Bose Mini SoundLink” in the pairing list on your device and that connection is
      confirmed by your device.
      • Your Bluetooth device may be out of range—try moving it closer to the speaker.
      • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality.
      • Refer to the owner’s guide, help system, or technical support for your Bluetooth device to learn how it pairs
      with other Bluetooth devices.
      • Make sure your Bluetooth device supports the A2DP (stereo Bluetooth) profile.
      • When connecting to a PC or Mac computer, make sure that you select the Bose®
      Mini speaker
      as the audio output device within the audio settings menu of the device. You may need to play an audio
      track to finalize the connection (see the device manufacturer for detailed instructions).
      • Reset the speaker: Press the Mute button for ten seconds. Your Bluetooth device is disconnected and
      the Bose®
      Mini speaker turns off. Press the Power button to turn the speaker back on, and
      got this solution on the bose soundlinkmini users manual http://worldwide.bose.com/library/assets/pdf/guides/soundlink_mini/en/owg_en_soundlink_mini.pdf

  60. Pete says:

    Worked! Thanks for the great advice

  61. Walther says:

    I had my Bose SoundLink Wireless Mobile speaker paired with my Windows Vista Notebook, since I upgraded to Windows 7, I simply cannot pair it again.
    Will try the procedure suggested here and let you know the results.
    Appreciated this forum, really helpful.

  62. Pete says:


    Finally after all that garbage from Bose.

  63. J9 says:

    Yes! Thank you!

  64. Michael says:

    Worked a treat! thanks.

  65. Lusi says:

    Thanks very much for the tip. It fixed the problem.
    After trying for hours, we were just about to call Bose support for help.
    You’re a legend!

  66. Felipe says:


  67. Alonso says:

    Thank you. Worked for me.

  68. Jerry says:

    works like a charm!

  69. Kissthebandit says:

    This is the solution! Thank you

  70. Celine says:

    I tried to charge my battery but even though the charger is connected, the red light keep blinking. It is an indication that my batteries is dead? I bought my Bose soundlink Bluetooth speaker not even a year. Would appreciate if someone here can give me a clue. Thanks…

    • Jon says:

      I have this issue too. Blinking red battery light while charging. What does it mean???

    • ML Draves says:

      help same problem red light flashes when plugged in. NFG

    • Javier says:

      hi!… are you able to solve the problem of red light? i have the same problem, really is it the second time that happen, the first time that happened I unplugged and plugged the charger while pressing a button by button… and… the first time it worked… but.. not now

  71. Amy says:

    It was a frustratingly quiet night last night. Thank you for posting this! My day today is so much brighter… And louder!

  72. Sabrina says:

    Thank you!!!

  73. Brown says:

    Wow it works!!!! you guys are amazing!!!

  74. joe says:

    thanks for the help it did work have a good one!

  75. B. Schimmel says:

    Thank you for your help…..It worked..
    Good job…You made my day…

  76. bob berkowitz says:

    worked thanks soooo much :)

  77. Julie says:

    Impelled to write you with profuse thanks for explaining how to use the Bose Soundlink with my iPad mini. Half the reason I wanted the iPad was to listen to music with the Soundlink. Imagine my disappointment when the Soundlink discoverable. Bose ought to give you a commission for the headache you’ve saved their customer service. Anyway, your advice worked like a charm. Thanks for doing Bose job so much more clearly.

  78. Thaira says:

    Yes! Yes! Yes!
    Thanks! from Puerto Rico!
    Veeeery helpful!!!!

  79. Anna says:

    Brilliant – thank you!

  80. Sonal says:

    Hey thankyou. Was soo very frustrating. The clearing bose from my ipad and resetting helped though not the resetting of bose. Wonder why this happens though! You saved me my shop visit. Many thanks once again. Love.

  81. clriis says:

    A failed attempt to pair my Soundlink with a Linux Mint PC made it to be out of reach for my other devices. I even tried an unsuccessful firmware update which made it stall even more with all lights blinking and no way to close it. I was even contemplating taking it to the dealer but your trick solved my problem….phew!!!

    Thanks a lot!!!

  82. Alex says:

    This worked for me a couple of times but now when I reset the 3 lights stay on (AUX, Bluetooths symbol and Mute symbol) and then nothing can be done. even if I reset again they flash but then stay on constant once I let go, I cant even turn it off.
    I tried Bose updates but it says to hold AUX til the lights flash, which doesn’t work, and when I hold MUTE it doesn’t do anything to recognise it.

    • Saurabh Dubey says:

      Alex did you get any solotuin for this…i am getting the same error….

      • Guilherme says:

        Same error for me too (2 diferent Soundlink Mini). It started as soon as inserted the USB servisse cable, and connected to the computer. Even before the update process started. Now both units seem to be locked!!

        • Guilherme says:

          I say service Cable

        • Antonio says:

          I have the same problem! wth! does anyone fixed it?

        • shahab says:

          Hi Guilherme, I also have the same problem, try this,
          Reset the speaker. Press the Mute button for ten seconds, until the indicators briefly flash. Your Bluetooth device is disconnected and the SoundLink®
          Mini speaker turns off. Press the Power button to turn the
          speaker back on, and reconnect.

      • Juan says:

        Saurabah did you fix it? i have the same problem.. thanks

    • Chaiyarat says:

      Alex….Having the same problem of MUTE, BLUETOOTH and AUX LED lit up the same time. Can not do anything. I leave the speaker for a few days and the LED is still there. Any solution you find. Difficult for me to find a service center around where I live. Want to know if I can DIY this myself or really need to send to service center. Thanks in advance.

      • shahab says:

        • Reset the speaker. Press the Mute button for ten seconds, until the indicators briefly flash. Your Bluetooth device is disconnected and the SoundLink®
        Mini speaker turns off. Press the Power button to turn the
        speaker back on, and reconnect.
        • Clear the speaker memory (see “Clearing memory” on page 15). Pair the Bluetooth device and the
        speaker again.
        • Turn the power off and back on, and reconnect.

      • Bartomeu says:

        Hello Chaiyarat, I have exactly the same problem as you: the mute, bluetooth and aux LEDs are on (white light) permanently, and the speaker does not reproduce any music. Did you find any solution for this?

    • John F says:

      Hi Alex,
      Did you find out how to solve this?

  83. Dconlon says:

    You rock. thank you!

  84. Dan says:

    Awesome. Made my day!!!

  85. Hafed Walda says:

    Thank you it works.

  86. Dan says:

    so great!!!!!!!!!!!! Thank you I thought I had to bring it in

  87. Louie says:

    Thank you,worked for me

  88. Steve says:

    Worked Awesome! Thanks so much!

  89. asdf says:

    Thanx, worx again ! Great Speaker.

  90. C Irby says:

    I love you and google!!!! Happy music day!!! Love my Bose!

  91. Jackie Sax says:

    Thank you thank you thank you :)

  92. nachX says:

    Happy to report that this works on the Soundlink Mini as well. I was having trouble connecting to my Mac Mini and I thought the problem was the computer, but after a reset and having the same problems with other devices, it was clear the issues were within the speaker.

    Thank you so much for this, really this was a time and frustration saver!

  93. Barb Krauter says:

    I have a Bose Mini (wireless), purchased a couple weeks ago to go with new HP ENVY tower running Windows 08. Bose actually did include above instructions with my device. Sound quality is wonderful! But here’s my problem: I seem to lose connectivity every time I log off or leave the computer for an extended period (computer still turned on), even though the device window shows paired/connected. The Bose also shows connected (steady white light). There’s just no sound. HP won’t help unless I purchase a fairly expensive support policy. My solution is to “remove device” and then “add new device” from the devices/printers screen every time. My wireless keyboard, mouse and Epson printer DO stay connected. What am I missing? Should I be looking at Windows 08 or is it the computer? Barb

  94. Joe says:

    Thank you Sir for your help. Worked for me after going through the manual serveral times. (mines an original soundlink) This is something Bose should have posted.

  95. Bill says:

    Perfect, thanks

  96. Jure says:

    Please help. I have HP pro-book 4740s. Cannot connect it with Bose Sound Link Mini.
    I tried your trick but it is not working for me.
    Bose is working on my I phone, with my TV, but laptop nothing..
    I bought it for the laptop. Im working on windows 7
    BTW computer is brand new.
    Please help because im in the middle of the Atlantic ocean.


  97. Bobby Mann says:


    Please help: I have not used my bose Soundlink air speakers for 12 days and now I am not able to get this ON even connecting to power.


    Bobby Mann

  98. R O' Donoghue says:

    I will never buy a Bose product, tried everything nothing but problems, cost me almost 500 euros, too much hassle , it works it dose not work, fell like smashing it against the wall.

  99. R O' Donoghue says:

    I very much appreciate your service , kind of you, Cheers

  100. LaurieLee says:

    Worked for me too!! Thank you!!!!

  101. miguel says:

    My soundmini shots off after while in aux. Mode then comes back on agaig ????

  102. miguel says:

    My bose sound mini music shot off in aux. Mode then comes back on ????

  103. ron says:

    Worked great after the reset! Thank you.

  104. Gijsbert says:

    THanks a lot. Just what I needed!

  105. Loving Boy says:

    Thank you very much. This worked for me as well for sound link mini.

  106. Jimmy Sea says:

    My Soundlink Mini just drops out, popping noises, have tried every reset, including the source.

  107. michelle says:

    That worked. I didn’t know that trick. We actually took one back for an exchange for the same reason!

  108. Ermias says:

    Thank you so much!!!..That worked for me!!

  109. cathy says:

    it finally worked. I had to delete the bose devise off my iPhone 5 then it worked

  110. Ed says:

    I left the Bluetooth button pressed for a couple of seconds and that’s what worked for me.

  111. Toby says:

    Thanks – worked perfectly

  112. Bob says:

    The Bluetooth light on my Soundlink won’t go off and will not engage into the pair/connect mode. Therefore, it will not work. Does anyone have any ideas?

  113. bob says:

    I can’t get the Bluetooth light to stop flashing and to go to connect. Any ideas out there?

  114. nicki says:

    thanks workd for me !

  115. Jeanmarz says:

    Yes it works !!

  116. Jeanmarz says:

    forget the THANK YOU !!!

  117. Kalaisejiane Athmalingamr says:

    Thanks a ton. It worked like magic.

  118. Sebastian says:

    By the way if you would like to update the BoseSoundlink to the latest software 2.0. You’ll need to do the following;

    1. Download the software from Bose http://worldwide.bose.com/downloads/en/web/bose_bluetooth_speaker_download/page.html
    2. Clear the Bluetooth memory by pressing the BLUETOOTH button for 10 seconds until you hear a tone.
    3. Reset the system by pressing the MUTE button for 12 seconds.
    4. Connect the speaker to your computer by USB.
    5. Press the AUX button for about 10 Seconds until it blinks.
    6. The speaker should connect an begin with the update.

    Don’t get discourage if it nothing happens the 10 times. You might also need to download the software 2 or 3 times too.

  119. Mark says:

    Thank you. The mute reset worked for me.

  120. hideko says:

    Awesome! worked perfect :)

  121. HaileStorm says:

    Thank you so much for publishing this info!!! My Soundlink Mini was stuck in firmware update mode, this literally saved me from disappointment!

    One question though, Microsoft Windows 8 or Vista can’t seem to find the diver of the Soundlink Mini, would you know any website wherein I can download the driver separately from the update software? The software won’t detect my Mini at all…

  122. Jo Mama says:

    Saved our Christmas tunes! Thank you!

  123. Cattis says:

    Love you! :)

  124. Logan says:

    I guess it’s not any news to anyone who’s read the comments, but thank you so much! It worked the first time. I thought it was just my phone and I spent 30 very frustrating minutes trying to figure out what was wrong.

  125. marisol says:

    Hello.. we also have a problem, its pairing but with very low volume… (on an iMac with 10.8.5)…. and the first time it worked perfect but after connecting it once with an iPhone it sounds like this.. :(

  126. Victor says:

    Thanks, good tip!

  127. Victor says:

    Thanks, good tip. Happy new year!

  128. Belinda says:

    You guys are legends! I followed the tips, but no luck, then looked through other comments and followed the prompts to go to iphone & forget the Bose device, turn off Bluetooth then turn back on & boom shanka it paired straight away. FANTASTIC IM THRILLED! Thanks again:)

  129. Matthew says:

    Thank you! This helped me too. It’s important to reset and then unpair, then pair again. Unpairing and then pairing again without the reset first does nothing.

  130. Alan says:

    This did not work for me.
    The green power light was on but the soundlink mini would not pair and it would not play on AUX when connected and it would not switch input.
    I followed the reset instructions “hold mute for 10 seconds” and now all the indicator lights are ON with no option to turn on the device
    Green light will not turn back on.
    I downloaded the latest software from BOSE and followed the instructions, but that did not seem to make a difference.
    I do not have a star screwdriver that size, so I am going to let the battery die (no idea how long it will take) If it takes more than a day, I’ll go buy one.

  131. Moksaphoto says:

    I have a soundlink mini and it worked like a charm. Thanks for your useful post!

  132. Rob says:

    Thank You so much !

    Had no problem Pairing Ipod to speaker, but couldn’t Pair my iPhone … bingo, you saved the day ! ! !

  133. Juni says:

    Hi there, i have a problem with my bose soundlink mini, there is no emit tone or sound to the speaker, the blooth connection is ok from my iphone 5. but there is no music sound to the speaker.

  134. DJ Naples says:

    It’s actually a great and helpful piece of information.

    I am happy that you just shared this helpful info with us.
    Please stay us informed like this. Thanks for sharing.

  135. Marijn says:

    My bose soundlink mini shows 3 white lights (mute, bluetooth and aux-button). Can anyone help me?

    • Paula says:

      Marijn did you figure out how to fix this? The same is happening to mine… Thank you!

    • Toon says:

      Did you solve your problem with the three indicators lit? I have the same problem.
      Thx for sharing this with me.


      • John F says:

        Hi Toon,

        any news?
        What did you come up with?


      • Mauricio Sepulveda says:

        I Toon. Same problem here. Well, what you have to do is to take the battery out and wait 5 minutes to install it again. This will give power away from the device and you’ll be able to turn it on or off again. Hope this answer may help you. Regards.

  136. Glenn says:

    Thank you Alex! Hold the Bluetooth button down for 10 seconds!

  137. Chris says:

    I have the Mark 2. Your page on this, very clear and easy to follow and understand. Page printed/downloaded for future reference without issue. I’m a happy bunny :-) Thank You.

  138. Kurt says:

    Perfect; thanks for your recommendation!!

  139. sweta patel says:

    Thanks a lot,,, it saved my career,,,, i had a very important song testing to be presented to my financiers,,,, it helped a lot,,,,, was trying to connect since 2 days,,,, but followed your steps,,, pressed mute button and hold it for few seconds and restarted and got detectable,,,, thanks,,,

  140. Poppy says:

    Thank you! It works!!!!

  141. artD says:

    thanks for support..you save my unit for throwing it..he he he ..appreciated

  142. Josie says:

    my bluetooth and auxilary lights were both flashing white and i tried this method and it worked. Just make sure to hold down the mute button for long enough.


  143. Missy says:


  144. Chaiyarat says:

    Alex….Having the same problem of MUTE, BLUETOOTH and AUX LED lit up the same time. Can not do anything. I leave the speaker for a few days and the LED is still there. Any solution you find. Difficult for me to find a service center around where I live. Want to know if I can DIY this myself or really need to send to service center. Thanks in advance.

  145. Gus says:

    Thanks bro absolute lifesaver

  146. Victor says:

    Worked like a charm. Much thanks for your expertise.

  147. Ndego says:

    Mine fell and I have done all I can but it’s not playing, is paired with my iPhone but it just won’t play out, I have done the reset but nothing! Please help

  148. Ndego says:

    My soundlink mini fell and now it’s mute! Please help

  149. Kev says:

    I have a problem with a bose soundlink mini. My problem is. I charge it up. Yeah fine. I connect to my phone. I play a song. And sometimes i get 30 seconds play amd it resets itself. Sometimes it can be an hour or longer. Very tempremental. I went in to the bose store and they reset both system and bluetooth. I played it gor a while. Got home 20 minutes later and it rest again. It pissin me off. I dont wanna send it back because i will have to wait 2-3 weeks for it to be repaired and i just cant wait that long. My personal opinion on the matter is it could be a faulty battery. Because when i put it on charge it filled up. And i noticed while it was still plugged in the green LED which is normally solid was blinking yellow/green. If any one could shed some light on the situation it would be a great help as i dont really want yo wait 2-3wks because i doubt they are going to give me a replacement while mine is being repaired.

  150. JEFF says:

    BOSE sucks!!! I have to reset this piece of crap every other day. My SoundStep (200.00 less) works like a charm!!!

  151. Byron says:

    thank you so much…it took me a while to figure it out because Bose Product Support is not answering phone calls as of the moment…but your tip/s solved my problem anyway, again thank you

  152. Toon says:

    My sound link mini does not turn on. The three LED indicators are lit. When I perform a reset, the three LED indicators start flashing, but the speaker does not power off. So the indicators remain lit.
    Anyone knows a solution?

  153. Ron says:

    Thanks so much! You’re a lifesaver!

  154. Acika says:

    Hi there!
    I have the same issue as Toon
    My sound link mini does not turn on or off. The three LED indicators are lit. When I perform a reset, the three LED indicators start flashing, but the speaker does not power off. So the indicators remain lit.
    Anyone knows a solution?

    • shahab says:

      Hi Acika, try this:
      Reset the speaker. Press the Mute button for ten seconds, until the indicators briefly flash. Your Bluetooth device is disconnected and the SoundLink Mini speaker turns off. Press the Power button to turn the speaker back on, and reconnect

    • John F says:

      I’m having the same issue. Anyone have an idea?

    • charles says:

      exactly the same problem, but on a brand new out of the box unit…
      huge disappointment

  155. Louai says:

    I haven’t use the soundlink for more than 30 days. I have connected it to AC. The battery continues to flicker and is not charging. I have tried to reset by pressing the mute bottom, however the problem remains. can anyone help?

  156. Louai says:

    I haven’t use the soundlink for more than 30 days. I have connected it to AC. The battery continues to flicker and is not charging. I have tried to reset by pressing the mute bottom, however the problem remains. can anyone help? thanks

  157. Herb says:

    I also have the same issue as Louai, the red battery light on my speaker is continuosly flashing, but it is not charging or turning on, even when plugged into AC. Have reset it, nothing. Please help! Thanks

  158. Mari Phoebe says:

    So thankful that I found this site. Been trying to pair for three weeks. Clearing the settings worked!! Thank you, thank you, thank you!!!!

  159. Fred says:

    I was enjoying music from my soundlink in the garage then all of a sudden…. nothing! The wire connection worked fine, bluetooth dead! I thought is was due to the sun spots/solar storms warned about by the news. I believed the bluetooth portion was RIP! The reset worked great, the first time! You are the Master… Thanks for sharing!!!

  160. jahv says:

    Bose sound link mini just turns off when playing music ? Anyone having that problem?

  161. Garrett says:

    wonderful issues altogether, you just received a emblem new reader.
    What may you recommend in regards to your post
    that you just made some days ago? Any sure?

  162. Fred says:

    Worked instantly, thanks I’m happy to have my tunes back.

  163. Charlon says:

    Help me plzzzz…. My bose mini did not charge… Still off.. Help me..

  164. Brett says:

    Hey guys, My Bose soundlink mini also turns off when playing. I think it fries itself if you have it on max volume.. Then what it does is just randomly shuts off, all the white lights blink and out it goes. Could be 1min or 1hour doesn’t matter it just drops.. I sent the Bose away and it got repaired in… over 2months! :( Here is what they said was faulty and required replacement:
    Bose Soundlink PSU, Kit adadptors APAC, Rear grill, PCB Assy Boost, PCB I/O, Main PCB, Tap Adaptor, TAP command cable to suit AV 48 and the Amp PCB..

    Yet after about 1 week of great playing it has now died again. So disappointed i’ll have to send this back in for another 2-3 months when I’ve only had it 1 year now.. Including repair time. :S

  165. Leo says:

    Thanks bro! No more “music from the phone speakers” days!!

  166. Anil says:

    Great Bro! Wasted 2 days trying various options. Your solutions worked for me. Thanks a lot!!!

  167. cassidy says:

    Thank you for info it worked saved me money!!!:)))

  168. Ken Johnson says:

    Perfect! Thank you!

  169. Naro says:

    Awesome, thanks!!!!

  170. mark says:

    scrolled through all the helpful hints.. thanks guys… butttttttttt… unfortunately i have a new fault… :( after a few minutes the aux , blue tooth and mute light come on for an instant and then the speaker switches off.. it will switch back on straight away but then do the same a few minutes later… any and all advice gratefully received.. dont want to gave up on it the sound is bad ass.. :)

  171. Adryel says:

    Mine is also turning off when playing. Randomly. HELP!!

  172. Josh says:

    Same issue. Not happy with this. Never again.

    • Josh says:

      Embarrassing when you’re entertaining guests and it constantly does this. Absolutely unacceptable and BOSE has done absolutely nothing about it.

  173. Bobby says:

    Thanks – worked for me – so easy when you know how

  174. Paul says:

    Mine keeps shutting off too and its driving me crazy! Aux., bluetooth, and power lights light up and it cuts off??? Ridiculous…Pay high dollar for this product to avoid these ussues. Anyone find a solution for this? Defective speaker that needs to be exchanged?

  175. sharayu says:

    i hv bose soundlink bluetooth mobile speaker II…. Frm lst 2-3 dayz m trying to switch it on bt itz stl nt working i tried putting it on for chrgng but its evn nt shwng me dat d device is gettn chrgd… plz hlp me :(

  176. Tom says:

    Spot on. Thank you very much!

  177. Navin says:

    wow..gr8 option. thanks..it works for me

  178. Lawrence says:

    My Bose mini refused powering on I tried the reset instructions and it worked perfect for me

  179. George says:

    Thank you, I can now get back to work in the kitchen :)

  180. Eric says:

    Another greatful person you helped out. Thanks.

  181. Daniel S says:

    I have the Bose sound link mini and I have the same problem, red light flashing, tried the reset but no luck, help! Somebody help!

  182. Nanaimo says:

    Jesus this pisses me off. I too have the 3 white lights on constantly ( after having had the green power light & non stop & then performing the hold mute button down forb10+ second reset)… nothing seems to work to reset this POS. Grrrr.

    All the advice just reiterates is “reset by holding down the mute button”… I’m a smart tech savvy guy… nothing seems to work.

    Bought 2 units for xmas for my son & I… both sound good when they work, but frankly they are each glitch already, 10 days of use each.

  183. Jerry Walsh says:

    Ok heres one for you…..She is set up and the Bluetooth is white solid.

    The speaker has no sound when playing windows media player (BUT) the speakers on the computer play.

    Here’s where it gets tricky.

    If I turn off the bose power button the music STOPS on the windows media player and you have to press play on the media player to get it to play again but again it only plays through the computer speakers.

    I have held the mute button and bluetooth buttons etc,

    NOW…If I plug the mini into the headphones with a cord it works fine….but I can’t get it to play the sound out of the mini through blue tooth.

    Ok I am waiting patiently……or impatiently is maybe better word for it.

    Thanks jer

  184. Antonio says:

    Thanks, problem solved

  185. Sue says:

    Okay I had the same problem. I use the speakers with my samsung galaxy S4. same scenario as Jerry. So I just restarted my PHONE and it works!!!.


  186. Robert says:

    As many others have mentioned I am also experiencing the problem where the Bose will flash all white lights for a second then stop playing and shut off for no reason. I’ve had it for a year now and it will go weeks without doing this then other times it will do it over and over again. So annoying especially since this was one of the most expensive bluetooth speakers out there. Very unhappy with this product.

  187. Nuno says:

    Worked great.

  188. stuart says:

    I also have the red battery light flashing and it wont power up any ideas????

  189. Darren says:

    I have the same problem with the soundlink mini II flashing 3 of the lights and then shuts off on its own during use. Sometimes it will be fine for a week or so and then it will go back to doing this, recently only staying on for a few minutes at a time. It’s very frustrating, especially considering the premium paid for what is supposed to be a quality product. It has basically become useless to me and I am unfortunately considering buying something else and it won’t be a Bose again.

  190. purplefishz says:

    i also have the same issue with a bose mini – it just stops playing. Mostly when unplugged but also sometimes when plugged into power. Any thoughts? It worked fine for the first 6-8 months but since then I get this problem. A real pain when I try and take outside – which is why I bought it.

  191. Kelly says:

    I had to rename my cell phone identity to get mine to pair again. Never saw a ‘clear’ option. But it’s working again.

  192. Harasi says:

    Thanks.. My speaker was stuck on update mode .. & this has got me out of troubles.

  193. Harry says:

    Switches off abruptly while playing
    every two to five minutes unless
    I keep it connected to a power source.

    Cannot update firmware on OS X Mavericks (10.9.5) –
    the Bose update app does not detect the device.


  194. Juan says:

    I have the problem of MUTE, BLUETOOTH and AUX LED lit up the same time. i tried doing a reset (holding mute for a few sec), remove battery, etc, but nothing works.

    Did anyone found a solution for this problem? thanks

  195. Macky says:


    Did anyone got the solution for the 3 led lights indicator are on?


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